Operational Technology Supporter
Core
Go-to IT expert for production environments, driving incident resolution, root cause analysis, and sustainable improvements to enhance operational performance and reliability.
Role type
Senior IC operational technology support engineer
Builds
Stable, secure, and efficient production environments for manufacturing cells
Domain
Life sciences, diagnostics, and biotechnology manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support, infrastructure support, manufacturing IT, troubleshooting hardware/software/network, root cause analysis, corrective action implementation, multi-priority management
Preferred skills
Project leadership, process improvement, cross-functional stakeholder management, regulated industry experience (healthcare/medical devices/pharmaceuticals/life sciences)
Technologies
PLC-connected systems, label printers, printing solutions, Industrial PCs, workstations, production networks
Responsibilities
Provide advanced IT support for production-related systems and equipment; Support and troubleshoot technologies connected to manufacturing cells; Act as the primary IT escalation point for complex production issues
Seniority
Mid-level, hands-on IC