Global Service Process & AI Enablement Manager
Core
Design, document, and optimize global service processes with a specific focus on AI enablement and digital solutions to improve service performance.
Role type
Senior process improvement and AI enablement manager
Builds
Standardized global service processes and AI-enabled digital workflows
Domain
Life sciences, diagnostics, and biotechnology (microscopy and imaging)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Process analysis and mapping, Process improvement, Project management, Training and coaching, Change management, Stakeholder engagement
Preferred skills
Experience in customer service environments, Matrix organization experience, Microsoft Office (Copilot)
Technologies
Microsoft Office (Word, Excel, PowerPoint, Copilot)
Responsibilities
Analyze current processes through workshops and data-driven assessments to identify gaps, Drive process optimization by benchmarking best practices, Support the design and AI enablement of future-state processes, Develop and deliver process training programs, Lead process implementation and change management activities
Seniority
Senior, hands-on IC
