QA Manager, Customer Care
Core
Lead customer quality case management, drive issue resolution and continuous improvement with global manufacturing sites, and expand localized testing capabilities for China customers.
Role type
Senior IC QA Manager (Customer Care)
Builds
Quality performance dashboards, localized testing programs, and AI-enabled quality processes
Domain
Life Sciences / Biopharmaceuticals / Medical Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer complaint handling, Root cause analysis, CAPA management, Global manufacturing collaboration, Project management, Data-driven performance monitoring, DBS principles application, AI tool adoption, Technical risk assessment, Stakeholder influencing
Preferred skills
Filtration product expertise, GMP/ISO knowledge, Lean/Six Sigma, Change management
Technologies
DBS, AI tools, Visual management platforms
Responsibilities
Own and maintain China QARA operational bowlers and performance dashboards; Lead end-to-end quality case management for customer complaints and field escalations; Develop and manage localized testing programs to support complaint investigations; Apply DBS principles and leverage AI tools to enhance quality processes and operational efficiency; Establish partnerships with global manufacturing sites to facilitate investigation and continuous improvement.
Seniority
Senior, hands-on IC