Servicedesk Specialist - Östersund
Core
1st Line Servicedesk specialist providing proactive technical support for hardware and system solutions to private sector, public authorities, municipalities, and healthcare regions.
Role type
1st Line Servicedesk Specialist
Builds
High-quality professional support for customer hardware and system solutions
Domain
IT Services / Nordic Public & Private Sector
Deliverable
client delivery
Required skills
Servicedesk experience, customer focus, problem-solving, ticket handling, technical documentation, team collaboration, Swedish (fluent), English (fluent)
Responsibilities
Receive incoming calls from customers, handle emails and ticket requests, identify and resolve technical problems, document issues in the ticket system, collaborate with the team to resolve customer cases and escalate when needed
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