Senior Service Designer
Core
Lead end-to-end service design initiatives to transform how customers access Bupa's health products and services, balancing customer needs with business goals.
Role type
Senior Service Designer (Healthcare)
Builds
Digital health experiences and service blueprints for Bupa's UK customers
Domain
Healthcare / Health Insurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service design mindset, systems thinking, journey mapping, service blueprinting, stakeholder engagement, facilitation, accessibility advocacy, storytelling, cross-functional collaboration
Preferred skills
FCA regulated business experience, Figma, Optimal, Miro, Jira, Confluence
Technologies
Figma, Optimal, Miro, Jira, Confluence
Responsibilities
Deliver end-to-end service design initiatives, create visual artefacts like blueprints and journey maps, engage stakeholders to drive alignment, collaborate with user researchers for evidence-led design, facilitate cross-functional workshops, mentor team members
Seniority
Senior, hands-on IC with mentorship responsibilities