Customer Underwriting Advisor
Core
Assess customer eligibility for health insurance claims and guide them through the underwriting process.
Role type
Customer Underwriting Advisor
Builds
Health insurance claims decisions and customer support
Domain
Health Insurance / Contact Centre
Deliverable
client delivery
Required skills
telephone manner, listening, questioning, objection-handling, attention to detail, analysis, decision-making, written and verbal communication, keyboard and computer skills, time management
Responsibilities
Speak with customers to guide them through the claims process, review medical questionnaires and forms to assess eligibility, liaise with healthcare professionals for medical information, communicate underwriting decisions clearly, manage cases and documentation accurately, deliver customer service in a fast-paced contact centre environment