Claims Sr Manager
Core
End-to-end management of final mile and parcel claims across 5 carrier relationships, leading a bi-national team of 15 to drive financial recovery and operational efficiency.
Role type
Senior Manager, Claims Operations
Builds
Claims management processes, AI-driven analytics, and financial recovery strategies
Domain
Logistics / Supply Chain / Claims Management
Deliverable
production ML models | dashboards & analysis
Required skills
Claims lifecycle management, carrier relationship management, team leadership, financial recovery, AI/automation adoption, data analytics, process improvement, cross-border team management
Preferred skills
Experience with TMS connectivity, EDI/API feeds, predictive modeling, root cause analysis
Technologies
AI tools, analytics platforms, reporting dashboards, carrier portals, TMS, EDI
Responsibilities
Oversee full claims lifecycle from intake to financial recovery; lead and develop a bi-national team of 15; manage relationships with 5 carrier providers; implement AI and automation for claims processing; analyze claims data to identify root causes and reduce financial exposure; deliver executive-level financial reporting.
Seniority
Senior, hands-on IC with team leadership
