Jr Manager, D2C Operations | Samsung Electronics
Core
Standardize back-end process capabilities and manage eStore and offline store performance for the Costa Rica and Nicaragua territory to enhance customer experience.
Role type
Junior Manager, D2C Operations
Builds
eStore and offline store operations for Costa Rica and Nicaragua
Domain
Retail operations and e-commerce
Deliverable
product features
Required skills
KPI management, continuous improvement, social media management, negotiation, logistics analysis, inventory management, business process standardization
Preferred skills
Cross-functional collaboration, data analysis, creative problem solving
Technologies
None stated
Responsibilities
Standardize back-end process operations, eliminate customer friction in pre- and post-purchase processes, manage quality operation scores and promotional execution, monitor SCM and inventory status, analyze customer service and logistics status, improve business operation KPIs
Seniority
Junior Manager, hands-on IC