Head of Online Business/ D2C (Direct to Consumer)
Core
Lead Samsung's e-commerce business across Direct-to-Consumer (D2C) and Marketplace channels, driving revenue growth, profitability, and digital market leadership.
Role type
Senior leadership, Head of Online Business
Builds
Samsung's eStore and key online retail partner channels
Domain
Consumer electronics retail, e-commerce
Required skills
Commercial strategy, revenue growth, profitability management, D2C and marketplace management, customer experience optimization, data-driven decision making, cross-functional leadership, market intelligence, business planning, team leadership
Preferred skills
Digital growth strategy, customer acquisition, conversion optimization, merchandising strategy, innovation management
Technologies
None stated
Responsibilities
Define communication strategy and corporate messaging, supervise strategic media advertising, manage internal and external risk factors, lead communication support tasks, own online business strategy and commercial performance, deliver revenue and market share targets, develop growth initiatives, drive business planning and forecasting, lead strategic direction of eStore and marketplace, optimize customer journeys and shopping experience, strengthen channel partnerships, champion best-in-class customer experiences, leverage analytics to improve conversion and retention, lead and develop high-performing online business teams, partner with Marketing, Product, Supply Chain, Finance, and Technology teams, monitor market trends and competitive movements, develop business cases for strategic investments, lead pilot programs and innovation projects