Senior Product Success Manager - Sustainability
Core
Drive product adoption and growth for sustainability solutions by leading onboarding, defining success metrics, and acting as a subject matter expert for carbon accounting and ESG compliance.
Role type
Senior Product Success Manager (Sustainability/ESG)
Builds
Carbon accounting and sustainability reporting platform for mid-market and enterprise clients
Domain
Environmental Sustainability / ESG / Carbon Accounting
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Carbon accounting standards (GHG Protocol, Scope 1-3), ESG regulatory frameworks (CSRD, CDP, GRI, ISSB), B2B SaaS customer success, data mapping, churn prevention, QBRs, product advocacy
Preferred skills
Carbon accounting certification (ISO 14064, GHG Protocol), enterprise integrations (SAP, Salesforce ESG Cloud, NetSuite), management consulting, product enablement, data analytics
Technologies
Workiva platform, SAP, Salesforce ESG Cloud, NetSuite, energy management systems
Responsibilities
Lead end-to-end onboarding and feature adoption for sustainability clients; Define and measure Key Value Indicators (KVIs) with sustainability leads and CFOs; Translate complex regulatory changes into actionable product guidance; Monitor customer usage patterns to proactively prevent churn; Conduct Quarterly Business Reviews showcasing carbon reduction milestones; Partner with Product and Engineering to advocate for feature enhancements and UX improvements; Collaborate with Solution Architects to resolve complex data-mapping questions.
Seniority
Senior, hands-on IC
