Senior Warranty Representative
Core
Manage warranty terms, policies, and data analysis for warranty costs, quality, and product lifecycle trends to support leadership and service partners.
Role type
Senior Warranty Operations Representative
Builds
Warranty operational processes and reporting dashboards
Domain
Consumer Electronics / Warranty Management
Deliverable
dashboards & analysis
Required skills
Data analysis, MS Excel (advanced), MS Office (Word, PowerPoint), Policy management, Audit processes, KPI monitoring, Tableau
Preferred skills
Accounting background, Business Intelligence tools, SAP, English/Korean bilingualism
Responsibilities
Perform weekly warranty closings and ensure partner payments, Manage and align warranty terms with global policies, Audit third-party outsourced teams, Develop analysis reports and training materials, Monitor KPIs and manage warranty dashboards
Seniority
Senior, hands-on IC