Professional Ⅱ, CS Technical Support
Core
Manage end-to-end product quality and service for Samsung Commercial Display products, ensuring high standards from new product introduction through post-launch field support.
Role type
Senior Product Support Engineer (Commercial Display)
Builds
Service repair documentation, test plans, firmware quality assurance, and field corrective actions for Commercial Displays.
Domain
Consumer Electronics / Commercial Display / Quality Engineering
Deliverable
product features
Required skills
Product quality evaluation, NPI testing, root cause analysis, firmware/software QA testing, service documentation creation, field issue resolution, data trend analysis, network infrastructure knowledge (Wi-Fi, Bluetooth)
Preferred skills
Large data analysis, MS Excel (macros, pivots, charts), MS Office suite proficiency, Commercial Display experience
Technologies
Wi-Fi, Bluetooth, MS Excel, MS Office
Responsibilities
Develop detailed test cases and test plans for NPI product quality; Perform field quality testing and analysis by reviewing service data; Provide engineering support and root cause analysis for complex field issues; Manage firmware/software quality assurance testing before official release; Create service repair documentation and training content for authorized service centers; Analyze and report reasons for repeat repairs (REDO) and provide corrective actions.
Seniority
Senior, hands-on IC
