Product Support Analyst
Core
Internal subject matter expert in reconciliation covering data intake to the Clearwater system's internal reconciliation service.
Role type
Product Support Analyst (Reconciliation)
Builds
Internal reconciliation service data flows and reporting solutions
Domain
Financial services / Data reconciliation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL fundamentals, Excel (VLOOKUP, SUMIF, Pivot Tables), data mining, defect debugging, requirements refinement, cash flow analysis, complex asset handling, corporate actions processing, reference data management
Preferred skills
Securities or financial markets knowledge, data system improvement project management
Technologies
Clearwater system, SQL, Excel
Responsibilities
Handle support tickets and inquiries from Client Services, Global Delivery, and Product/Development teams; debug code to root cause defects; interact with Product Owners and development teams to refine reporting requirements; submit and retest code updates; review requirements, design, and scope documents; fulfill data mining requests; identify opportunities to improve data and systems.
Seniority
Mid-level, hands-on IC