Director of Direct-to-Consumer Final Mile Logistics
Core
Own end-to-end strategy, execution, and continuous improvement of last-mile delivery and in-home service operations for Samsung's Direct-to-Consumer (D2C) channels, including e-commerce, builder, and dropship programs.
Role type
Director of Direct-to-Consumer Final Mile Logistics
Builds
Scalable, differentiated service offerings for D2C fulfillment channels (e-commerce, builder, dropship)
Domain
Consumer Electronics / Logistics / Supply Chain
Required skills
Final mile logistics strategy, carrier and vendor contract negotiation, cross-functional leadership, D2C logistics economics, performance management, network design, reverse logistics management, white glove service standards, technology platform ownership, capacity planning, damage and claims management
Preferred skills
Large-scale D2C or omnichannel retail operations experience, dropship program experience
Technologies
Transportation Management Systems (TMS), route optimization tools, real-time tracking platforms, driver apps, customer notification systems, AI-driven routing, IoT delivery tracking
Responsibilities
Design and scale delivery models (next-day, premium, hybrid), lead contract negotiations with carriers and gig platforms, partner with Engineering and E-commerce to optimize cost and service levels, manage vendor performance and QBRs, own KPIs (on-time delivery, NPS, cost per order), lead pilots for new service models, manage returns and reverse logistics strategy, define white glove installation standards, own roadmap for last-mile technology platforms, lead network design and capacity planning, oversee damage prevention and claims programs, provide executive-level reporting and lead a high-performing team
Seniority
Director, executive-level leadership
