Business Analyst II
Core
Partner with Business Units to support technology projects, gather requirements, and align solutions with organizational objectives.
Role type
Business Analyst (Salesforce CRM focus)
Builds
Salesforce CRM enhancements and implementations
Domain
IT / Enterprise Software
Deliverable
product features
Required skills
Salesforce CRM, requirements gathering, process analysis, Agile (Scrum/Kanban), user story creation, process mapping, UAT support
Preferred skills
ISEB Business Analyst certification, Salesforce implementation experience
Technologies
Salesforce CRM
Responsibilities
Gather, analyze, and document business and functional requirements; Facilitate stakeholder workshops and requirements elicitation; Create user stories, acceptance criteria, and process maps; Document and analyze current and future business processes; Identify process improvements and solution opportunities; Support Salesforce projects, testing, and user acceptance activities; Collaborate with business stakeholders and technical teams throughout the project lifecycle
Seniority
Junior to Mid-level, hands-on IC
