Quality Assurance Customer Service Manager
Core
Provide technical expertise and support for customers, industry contacts, and internal teams regarding product quality for absorbent hygiene products.
Role type
Quality Assurance Customer Service Manager
Builds
Customer trust and operational alignment between Sales/Marketing and Operations for absorbent hygiene products
Domain
Consumer goods / Absorbent hygiene manufacturing
Deliverable
client delivery
Required skills
Root cause analysis, data trend analysis, GMP audit management, new product inspection coordination, technical product knowledge, cross-functional liaison, presentation skills
Preferred skills
Experience in absorbent hygiene product category, experience in manufacturing, sales, and quality
Technologies
Customer portals, GMP audit systems
Responsibilities
Educate customers and internal teams on product quality, deliver quality presentations, serve as liaison between Sales/Marketing and Operations, respond to customer concerns and solicit feedback, identify and resolve problems, maintain GMP audits for sites, manage new product inspections, manage customer portal data entry
Seniority
Mid-level, hands-on IC
