BDC Manager
Core
Support service department operations by managing customer appointments, maintaining databases, and converting leads into loyal customers.
Role type
BDC Service Manager
Builds
Service department operations and customer appointment schedules
Domain
Automotive retail / Service
Deliverable
product features
Required skills
Customer communication, database management, appointment scheduling, lead conversion, attention to detail, urgency, basic computer skills, mathematics
Responsibilities
Connect with customers via phone, email, and online platforms to schedule appointments and follow up; Maintain and organize customer database; Convert leads into loyal customers; Coordinate schedules and keep operations running smoothly
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