Operations Manager
Core
Partner with Branch General Manager and Service Manager to develop and implement strategies, best practices, and branch objectives while directing all operational functions.
Role type
Operations Manager
Builds
Branch operational efficiency and customer service culture
Domain
Dental retail / Healthcare services
Required skills
Operations management, Finance, Inventory management, Accounting, Human resources, Budget monitoring, Cost analysis, Team leadership, Compliance management, Strategic planning
Preferred skills
Dental industry knowledge, SAP proficiency
Technologies
MS Word, Excel, Teams, SAP
Responsibilities
Lead the operations team and set a positive branch culture, Manage equipment inventory control and billing reconciliation, Develop action plans to correct operational weaknesses in credits and receivables, Coordinate collection of delinquent accounts, Support sales team and execute sales/marketing initiatives, Develop and implement spending control procedures, Provide coaching and performance evaluation to team members, Analyze financing and practice plan costs, Monitor and manage the operations budget, Collaborate with GM and Service Manager to build customer service culture.