System Administrator, SNOC/Service Desk
Core
Operate in a Microsoft Windows-based environment supporting both IT and OT systems, serving as the final escalation point for the Service Desk and ensuring 24x7 system availability.
Role type
Senior System Administrator (IT/OT)
Builds
Control center operations and enterprise IT/OT system stability
Domain
Energy infrastructure / IT Operations
Required skills
Microsoft environments, incident management, complex troubleshooting, change management, documentation, shift coordination
Preferred skills
OT environment experience, 24x7 operational experience, technical certifications
Technologies
Microsoft 365, server operating systems, workstation operating systems
Responsibilities
Resolve complex IT and OT incidents, monitor assigned tickets, collaborate with server/network/security teams, participate in change management, identify support trends, maintain knowledgebase, perform shift handoffs
Seniority
Mid-level, hands-on IC