Rx Records, Representative II
Core
Managing interface for CVS Retail's legal, subpoena, and regulatory demands for patient and prescriber prescription records via phone, fax, and email.
Role type
Customer service representative (health records)
Builds
Prescription records and status updates for patients, attorneys, courts, and regulatory agencies
Domain
Healthcare / Patient Records
Deliverable
dashboards & analysis
Required skills
Data entry, Microsoft Office (Word, Excel, Outlook), HIPAA compliance, Call center operations, Attention to detail
Preferred skills
Legal or paralegal experience, Patient prescription records experience, Associate's degree
Responsibilities
Assist customers on the phone to provide Prescription Records and status updates, Process prescription records in a data entry system in response to fax, mail, and email requests, Maintain strict confidentiality when dealing with Protected Health Information
Seniority
Entry-level to Junior