Operations Manager
Core
Drive store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.
Role type
Store Operations Manager
Builds
CVS/pharmacy retail store operations
Domain
Retail / Healthcare
Deliverable
product features
Required skills
Store supervision, Sales and inventory management, Employee staffing and training, Financial management, Customer service leadership, Deductive reasoning, Advanced analytical skills, Computer skills, Communication, Leadership, Supervision, Influencing
Preferred skills
Retail manager or supervisor experience
Technologies
Point-of-sale systems, Inventory management software, Scheduling tools
Responsibilities
Supervise and direct store crew activities, Assist customers with questions and complaints, Promote customer service culture, Support operational and service improvement plans, Manage sales and inventory, Handle employee scheduling and training, Oversee financial management tasks