Lead Director, Project Management Chief of Staff
Core
Strategic partner and operational lead for the VP of Client & Member Experience, enabling alignment and execution across Caremark's Product and Client Services teams.
Role type
Senior IC Chief of Staff (Operations & Project Management)
Builds
Operational norms, cross-functional collaboration, and special projects for the Client & Member Experience team
Domain
Healthcare / PBM / Insurance / Technology Operations
Required skills
Technology strategy, Product/Program leadership, Technology operations, Executive decision support, Operating rhythm design, Capacity and budget management, Cross-functional orchestration, Executive storytelling, Program leadership, Organizational health management
Preferred skills
MBA or master's degree, Healthcare/PBM/Insurance/Financial services experience
Technologies
N/A
Responsibilities
Serve as trusted advisor to VP providing insight and recommendations on priorities and risks; Design and optimize operating rhythm for the team; Partner with HR and Finance on talent strategy, staffing, and financial adherence; Ensure alignment on priorities and resource allocation across Product and Technology; Develop executive-level presentations and strategy documents; Lead high-impact VP-sponsored initiatives and manage confidential projects; Monitor team morale, workload balance, and leadership alignment; Triaging decisions and preparing briefing materials for complex decision-making
Seniority
Senior, hands-on IC