Pharmacy Technician, Clinical Assistant
Core
Support Medication Therapy Management (MTM) members by handling enrollment, creating/maintaining electronic medical records, scheduling appointments, and processing care plans via phone and digital channels.
Role type
Clinical Assistant Pharmacy Technician (MTM)
Builds
Electronic medical/pharmacy records and care plan mailings for plan members
Domain
Healthcare / Pharmacy / Medication Therapy Management
Deliverable
dashboards & analysis
Required skills
Pharmacy technician license, customer service, electronic record management, appointment scheduling, care plan processing, inbound/outbound call handling
Preferred skills
PTCB or NHA certification, retail/hospital/medical office experience, CVS Health experience
Technologies
Electronic medical/pharmacy record systems
Responsibilities
Handle general questions about MTM services, support enrollment and care plan processing, schedule appointments, document activity, manage inbound and outbound calls from plan members
Seniority
Entry-level to Mid-level, hands-on IC