Senior Manager, Performance and Quality
Core
Lead proposal development, formal client responses, and audit coordination for healthcare/PBM accounts, ensuring contract commitments align with performance guarantees.
Role type
Senior Manager, Proposal & Quality Compliance
Builds
Proposal strategies, audit response packages, corrective action plans, and implementation project plans for healthcare clients.
Domain
Healthcare / Pharmacy Benefit Management (PBM)
Required skills
End-to-end proposal management, audit coordination, contract compliance, project management, stakeholder partnership, quality review, corrective action planning, market research, template development, negotiation support
Preferred skills
PBM/health plan/government program experience, audit/regulatory coordination, pricing validation, proposal/project management certification
Technologies
Microsoft Excel, Word, PowerPoint, SharePoint, proposal content-management tools
Responsibilities
Develop proposal strategies and response plans for RFPs, renewals, and contract amendments; manage end-to-end submission of proposals and formal client responses; partner with leadership to define value propositions and validate pricing/commitments; write client-ready narratives and represent the team in client meetings; lead project management for implementations, vendor transitions, and benefit changes; research client needs and market trends; implement standardized templates and quality checklists; support contract negotiations and document decision rationales; own the audit request log and coordinate evidence production; perform quality reviews of audit responses; maintain internal corrective action plans and track audit findings.
Seniority
Senior, hands-on IC with team leadership