Manager, Customer Insights Data Architecture
Core
Lead the design and delivery of customer intelligence and enterprise data products that give the business trusted, AI-ready insight into customer behavior, needs, and experience.
Role type
Manager, Customer Insights Data Architecture
Builds
Curated datasets, certified metrics, customer segments, features, and AI-ready data assets on Google Cloud Platform
Domain
Healthcare / Customer Experience / Data Architecture
Deliverable
production ML models
Required skills
Advanced SQL, Data Modeling, Metadata Management, Data Governance, Data Quality, Data Lineage, BI Tools, Cross-functional Leadership, Coaching
Preferred skills
Semantic Layers, Analytics Engineering (dbt), Data Catalogs, Generative AI Data Preparation, CX Analytics
Technologies
BigQuery, GCP, dbt, Dataform
Responsibilities
Define customer intelligence strategy and roadmap; Build scalable analytical solutions; Design enterprise customer data models; Establish metadata management practices; Define and maintain trusted, certified customer metrics; Implement data quality standards and monitoring; Partner with business and technology teams to deliver data solutions; Coach analysts and department teams.
Seniority
Manager, hands-on IC with team leadership
