Manager, Customer Insights Data Architecture
Core
Lead the design and delivery of customer intelligence and enterprise data products that give the business trusted, AI-ready insight into customer behavior, needs, and experience.
Role type
Manager, Customer Insights Data Architecture
Builds
Curated datasets, certified metrics, customer segments, features, and semantic/context layers for enterprise CX and AI/ML use cases.
Domain
Healthcare / Customer Analytics / Data Architecture
Deliverable
production ML models
Required skills
Advanced SQL, Data Modeling, Metadata Management, Data Governance, Data Quality, Data Lineage, BI Visualization, Cross-functional Leadership
Preferred skills
Semantic layers, Analytics Engineering (dbt/Dataform), BigQuery/GCP optimization, AI/ML data preparation, CX/Market Research analytics
Technologies
Google Cloud Platform (GCP), BigQuery, dbt, Dataform
Responsibilities
Define customer intelligence strategy and roadmap; Build scalable analytical solutions in BigQuery; Design enterprise customer data models; Establish metadata management and data catalogs; Define and maintain trusted, certified customer metrics; Implement data quality standards and automated validation; Partner with teams to deliver data solutions supporting CX initiatives.
Seniority
Manager, hands-on IC with team coaching
