Lead Director Product Membership
Core
Lead digital product strategy, technical architecture, and software delivery for Membership, Engagement, and Retention domains to drive patient retention and value-based care programs.
Role type
Senior Director, Digital Product & Engineering Leadership
Builds
Patient retention engines, membership attribution systems, service recovery workflows, and EHR/CRM integrations for CVS Healthcare Delivery.
Domain
Healthcare / Patient Retention & Membership Management
Deliverable
production ML models | product features
Required skills
Healthcare software engineering leadership, Patient membership management, CRM operations (Salesforce), EHR integration (Epic, HL7/FHIR), Cloud data pipelines, Agile delivery, Cross-functional team leadership
Preferred skills
Clinical background (RN, MD, DO, NP, PA), Value-based care program experience
Technologies
Salesforce, Epic EHR, Cloud data warehousing, API-led integration
Responsibilities
Direct ownership of core retention portfolios (Membership, PEEP, Value-Based Programs), oversee software releases and system integrations, drive agile delivery and sprint planning, partner with operational leads to digitize workflows, mentor domain product and engineering teams.
Seniority
Senior Director, hands-on IC with strategic oversight