Lead Solution Architect - Marketing Communications
Core
Architect scalable platforms and solutions for high-volume outbound customer communications, integrating marketing, data, consent, and cloud capabilities across CVS Health businesses.
Role type
Senior Solution and Enterprise Architect (Marketing Communications Technology)
Builds
Scalable, connected, and compliant customer communication platforms and integrations
Domain
Healthcare + Marketing Technology / Customer Engagement
Required skills
Enterprise and solution architecture, API-led integration design, cloud infrastructure (GCP), customer data modeling, consent and compliance architecture, vendor evaluation, technical stakeholder management
Preferred skills
Healthcare industry experience, Salesforce Marketing Cloud/Data Cloud architecture, Adobe Experience Cloud (AEM, AEP, Journey Optimizer), terabyte-scale data environments
Technologies
GCP, Salesforce, Adobe Experience Cloud, REST APIs, Event-driven architecture, JSON, Streaming technologies
Responsibilities
Define target-state architecture and multi-year roadmap for customer communications ecosystem; Design scalable platforms for campaign management, personalization, and message archival; Architect API-led integrations connecting communication platforms with enterprise data and identity systems; Guide engineering teams through complex technical designs and implementation; Evaluate AI/ML use cases for next-best action and personalization; Establish reference architectures, standards, and design principles; Present architectural trade-offs and investment options to senior leadership
Seniority
Senior, hands-on IC with strategic oversight
