Case Management Coordinator - Field (Will County)
Core
Coordinate care plans and facilitate healthcare outcomes for dual-eligible members with complex health and social challenges by scheduling appointments, accessing benefits, and collaborating with providers and community organizations.
Role type
Field case management coordinator
Builds
Care plans and member engagement strategies for Medicare/Medicaid dual-eligible populations
Domain
Healthcare / Social Services
Required skills
Care plan coordination, appointment scheduling, benefit access navigation, stakeholder collaboration, quality monitoring, motivational interviewing, data documentation
Preferred skills
Case management, discharge planning, managed care
Technologies
Electronic documentation systems, Microsoft Office
Responsibilities
Evaluate member needs and eligibility, identify high-risk factors, coordinate care plan activities, consult with medical directors, escalate quality issues, provide coaching for lifestyle changes, monitor care progress, document compliance
Seniority
Mid-level, hands-on IC