Associate Technician, Data Center Operations | Night Shift | 10-hour shifts
Core
Provide 24x7 operational support for Pharmacy Benefit Management (PBM) production processing environments, monitoring and controlling enterprise batch workloads and mainframe systems to ensure critical applications execute successfully.
Role type
Associate Technician, Data Center Operations (PBM Batch Operations)
Builds
PBM production processing environments, batch job execution, and data center operational stability
Domain
Healthcare / Pharmacy Benefit Management / Mainframe Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mainframe console monitoring, IBM Workload Scheduler (IWS) batch processing, batch job intervention (restart/hold/kill), Mainframe IPL support, RxClaim batch monitoring, Disaster Recovery support, Data center security ticket processing, ServiceNow ticket management, Procedure verification
Preferred skills
Vendor escort activities, Data center operational support, MIR3 paging and incident notifications
Technologies
IBM Workload Scheduler (IWSd / IWSz), Robot Scheduler, Mainframe batch processing, RxClaim batch environments, Secure file transfer processes, Data center operational systems and monitoring tools
Responsibilities
Monitor and support IWS batch processing, Perform batch job interventions, Support Mainframe IPL, Monitor mainframe consoles across multiple LPARs, Support PBM Disaster Recovery, Process data center security tickets, Manage ServiceNow tickets, Update operational documentation
Seniority
Entry-level to Mid-level, hands-on IC
