Senior Mainframe Support Engineer
Core
Deliver operational services to outsourcing accounts, minimizing unplanned downtime in customer production environments.
Role type
Senior Mainframe Support Engineer
Builds
Operational services for outsourcing accounts
Domain
IT Operations / Mainframe Infrastructure
Deliverable
client delivery
Required skills
CICS expertise, Mainframe operations, ITSM/ITIL processes, Root Cause Analysis, Change & Configuration Management, Technical training
Preferred skills
10+ years in IT Operations infrastructure services
Technologies
CICS, Mainframe, CMDB
Responsibilities
Incident management, deep-level troubleshooting, Root Cause Analysis, Change & Configuration Management, technical training and workshops, maintaining technical documentation
Seniority
Senior, hands-on IC
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