Sr Manager, Digital Product
Core
Leads complex work across the end-to-end Customizations lifecycle, translating business needs into actionable solutions for the Aetna Health member experience.
Role type
Senior Configuration Manager (Digital Product)
Builds
Scalable customization solutions for Aetna Health member experiences across ACC, non-ACC plan sponsors, Book of Business, and Joint Ventures.
Domain
Healthcare / Digital Product Management
Deliverable
product features
Required skills
End-to-end feature analysis, digital application customizations, functional requirements definition, content management, cross-functional dependency resolution, process documentation, governance, sprint-board management, automation improvement
Preferred skills
Healthcare organization experience, SSO and API integrations, enterprise content management platforms, Microsoft 365/Airtable/Jira/Confluence, Agile/SAFe methodologies, AI and automation tools
Technologies
Contentful, Adobe Experience Manager, Microsoft 365, Airtable, Jira, Confluence
Responsibilities
Lead discovery and analysis for complex customization requests; manage assigned work from intake through production validation; translate business requirements into functional requirements and documentation; configure and maintain member experience customizations; author and govern content in CMS; coordinate with cross-functional partners; lead testing and production validation; manage sprint-board assignments and delivery commitments; develop process documentation and governance standards; identify and implement automation improvements.
Seniority
Senior, hands-on IC with leadership responsibilities