Contact Center Engineer
Core
Supports security, compliance, and operational governance for contact center applications and infrastructure.
Role type
Entry-level IT security and compliance engineer
Builds
Secure, audit-ready contact center environments
Domain
Healthcare technology / Contact Center Operations
Deliverable
dashboards & analysis
Required skills
IT security concepts, compliance governance, vulnerability tracking, access control management, audit coordination, change control monitoring, process documentation, Microsoft Office proficiency
Preferred skills
Contact center technology exposure (Cisco, Avaya, Five9), security vulnerability tracking, audit support, vendor risk assessment, incident tracking, change management
Technologies
Cisco, Avaya, Five9, Microsoft Office
Responsibilities
Track and coordinate remediation of security vulnerabilities; support user access requests and reviews; monitor change controls and approvals; track FTC audits and compliance records; support third-party vendor risk assessments; create and maintain operational documentation and knowledge articles; assist with reporting and recordkeeping.
Seniority
Entry-level, hands-on IC