Technical Service & Support Manager
Core
Manage the Technical Services and Support department for Performance Coatings, ensuring safe and efficient systems for paints specifications, guarantee handling, claims management, and sales support.
Role type
Senior Technical Service & Support Manager
Builds
Performance Coatings business operations and technical risk management strategies
Domain
Industrial Coatings (Marine and Protective)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Technical risk management, team leadership and coaching, claims management, strategic customer support, training and knowledge transfer, sales process support, technical documentation management, R&D trial applications, business planning and budgeting
Preferred skills
Cross-segment experience (Marine and/or Protective), systematic project management, resource allocation
Technologies
Coating systems, specifications, guarantees, application standards
Responsibilities
Manage technical integrity of product sales and application, lead complaint processes and drive internal learning from them, ensure proactive technical risk management, support sales with technical expertise, manage local technical documentation, lead and develop the technical service team, support R&D with field testing, develop local business plans and budgets, provide technical leadership to strategic customers
Seniority
Senior, hands-on IC with management responsibilities