Regional IT Infrastructure Specialist
Core
Primary point of contact for IT needs at bioprocessing facilities, providing onsite and remote support for hardware, software, and telecommunications equipment to keep business operations running.
Role type
Regional IT Infrastructure Specialist (Help Desk & Field Support)
Builds
Operational IT hardware, software, and communication systems for bioprocessing teams.
Domain
Bioenergy / Bioprocessing / Industrial IT
Required skills
Windows OS administration, Active Directory management, hardware troubleshooting, network fundamentals (TCP/IP, LAN/WAN), video conferencing setup, driver's license
Preferred skills
Information Technology degree, 3+ years IT experience, Microsoft Office Suite proficiency
Technologies
Windows OS, Active Directory, TCP/IP, LAN/WAN, Video Conferencing Systems, Mobile Tablets
Responsibilities
Troubleshoot and repair computer hardware and software; manage internal IT support requests and tickets; configure and maintain personal computing devices; interact with external technical support teams; escalate server and network issues; assist with WiFi and surveillance system installations; perform limited network administration tasks like password resets and account unlocks.
Seniority
Mid-level, hands-on IC