Call Center Pharmacy Technician I
Core
Liaison between patients, providers, and pharmacists handling medication refill requests, scheduling, and care coordination via phone.
Role type
Entry-level pharmacy technician (contact center)
Builds
Medication renewal requests and patient care coordination workflows
Domain
Healthcare / Pharmacy operations
Deliverable
client delivery
Required skills
Phone etiquette, empathy, patient communication, electronic medical record navigation, prescription request execution, licensure maintenance, continuing education
Preferred skills
Bilingual Spanish, MS Office/Google Suite proficiency
Responsibilities
Field inbound calls for refill requests, make outbound calls to pharmacies, coordinate with care teams to overcome refill barriers, document patient requests in electronic platforms, arrange transportation for center visits, schedule patient appointments, utilize triage nurse line for acute concerns, meet departmental call volume and quality metrics
Seniority
Entry-level, individual contributor