Sr. Business Manager- CX Command Center
Core
Lead high-priority strategic programs to fundamentally improve customer experiences, including communications modernization, customer listening sessions, and intent tracking for card products.
Role type
Senior Manager, Customer Experience Strategy & Product
Builds
New customer communication strategies, product pricing strategies, and credit risk models
Domain
Financial Services / Banking / Credit Cards
Deliverable
product features
Required skills
Strategic leadership, P&L accountability, team management, product strategy, direct-to-consumer marketing, credit risk modeling, project management, executive communication, quantitative analysis, qualitative analysis
Preferred skills
Master's degree in Business/Quantitative field, financial modeling, economic forecasting, product development
Technologies
N/A
Responsibilities
Develop business strategies for growth and profitability; manage and develop a team of analysts and project managers; lead product and pricing strategies; drive credit performance improvements; coordinate cross-functional delivery of business intent; facilitate customer listening sessions
Seniority
Senior, hands-on IC with management responsibilities