Senior Manager, Product Management - Customer Assist Experience
Core
Own the runtime vision and strategy for the Customer Assist platform, evolving it from text-based chat to a fully multimodal experience (voice, image, document) serving 50 million+ customers.
Role type
Senior Manager, Product Management
Builds
Intelligent customer interaction platform (multimodal AI, voice, image, document)
Domain
Fintech / Customer Experience / AI
Deliverable
product features
Required skills
Strategic vision, Product Ownership (PRDs), Cross-functional leadership, Data-driven decision making, Ambiguity navigation
Preferred skills
Translating business strategy to consumer digital products
Responsibilities
Define multi-year roadmap for runtime experiences, Define product requirements for front end experience, Partner with engineering/design/operations to ensure scalability, Iterate on experience using data insights
Seniority
Senior, hands-on IC with team leadership