Manager International Client Services
Core
Lead operational delivery of technical quality of acceptance strategy for the UK payments network, ensuring reliable cardholder usage and network stability.
Role type
Senior IC Manager (Payments Operations)
Builds
Operational stability and resilience for the end-to-end acceptance chain (merchant, POS, ecommerce, ATM, gateway, orchestrator, processor, acquirer)
Domain
Financial services / Payments
Required skills
People leadership, talent development, risk management, root-cause analysis, project management, stakeholder communication, process standardization, technical diagnosis, KPI definition
Preferred skills
Experience in financial services or payments industry, executive presence, creative problem-solving
Technologies
Salesforce (SF)
Responsibilities
Manage and mentor a team of operational specialists; drive operational delivery of acceptance strategy; supervise end-to-end diagnosis and remediation of acceptance breakages; lead complex regional initiatives to improve monitoring and detection; build internal partnerships and external client engagement; develop team capability through training and knowledge sharing.
Seniority
Manager, hands-on leadership
