Manager, Product Management - Card Customer Resiliency: Recoveries Offers Delivery
Core
Design and deliver personalized relief offers and recovery programs for delinquent credit card customers facing financial hardship.
Role type
Manager, Product Management
Builds
Digital relief initiatives and customer recovery offers
Domain
Financial Services / Credit Card / Customer Resiliency
Deliverable
product features
Required skills
Product Management, Human Centered Design, Business Strategy, Cross-functional Leadership, Technology Strategy, Complex Problem Solving, Data Analysis, Customer Experience Design, Risk Mitigation, Agile Execution
Responsibilities
Define product strategy for customer recovery offers, translate business needs into digital product features, lead cross-functional teams to deliver relief initiatives, analyze customer data to personalize offers, mitigate product risks, drive organizational alignment on customer experience goals.
Seniority
Manager, hands-on IC with team leadership