Manager, Product Management - US Card Customer Servicing Platforms
Core
Lead mission-critical platforms powering billions of interactions for US Card customer servicing, including AI-driven chat, IVR, and correspondence systems.
Role type
Manager, Product Management
Builds
Scalable, data-driven customer experience platforms (Live Agent Chat, IVR, Correspondence)
Domain
Banking / Fintech / Customer Service
Deliverable
product features
Required skills
Product Management, Data-driven decision making, Cross-functional leadership, AI/ML strategy, Product roadmap planning, Stakeholder management
Preferred skills
Consumer-facing digital product experience, Business strategy translation
Technologies
AI, Natural Language Processing (NLP), Interactive Voice Response (IVR), Data ecosystems
Responsibilities
Define future customer interaction strategies with AI, Build AI-driven conversational platforms for voice and chat, Develop strategies for production data and reconciliation processes
Seniority
Manager, hands-on IC