Manager, Learning & Enablement Consultant for AI (Hybrid)
Core
Design and implement a comprehensive training, change management, and adoption agenda to integrate Artificial Intelligence (AI) and Generative AI into daily routines for customer service agents and leaders.
Role type
Manager, Learning & Enablement Consultant (AI Readiness Lead)
Builds
End-to-end enablement campaigns, customized training materials, change communications, and reinforcement tools for call center and back-office operations.
Domain
Financial Services / AI Enablement / Change Management
Required skills
AI fluency (Gen AI tools, prompt engineering), change management frameworks, instructional design, adult learning principles, project program management, stakeholder management, data analytics
Preferred skills
Management consulting experience, large-scale operations enablement, digital transformation strategy, agile methodologies, call center operations knowledge
Technologies
Generative AI tools, LMS platforms, change management software
Responsibilities
Create and execute operational readiness agendas for AI adoption; design enablement campaigns with training and communication materials; consult on strategy alignment with business OKRs; establish readiness measurement strategies; equip frontline leaders with coaching resources.
Seniority
Manager, strategic advisory & program execution
