Senior Manager, Product Management - US Card
Core
Lead strategy, development, and execution of high-impact product initiatives for US Card Recoveries, Agent & Customer Assist Platform, Credit Bureau Disputes, Conversational AI, Fraud Model Data Strategy, and Workforce Management Tools.
Role type
Senior Manager, Product Management
Builds
Technology-led, data-driven products for Fraud, Recoveries, Collections, and Digital Servicing
Domain
Banking / Financial Services / US Card
Deliverable
product features
Required skills
Product strategy, cross-functional collaboration, team mentoring, roadmap definition, customer empathy, business strategy translation, technology innovation, complex problem solving, organizational alignment
Preferred skills
Consumer-facing digital product experience
Technologies
Next-generation data infrastructure, AI, GenAI, Conversational AI, Workforce Management tools
Responsibilities
Define long-term product roadmaps, lead cross-functional teams, mentor high-performing teams, drive migration to new data infrastructure, build intelligent tooling for agents, ensure data integrity and compliance for disputes, scale automated validation, own end-to-end workforce management product suite
Seniority
Senior Manager, hands-on leadership