Principal Process Manager, Debit Horizontal Management- Hybrid
Core
Oversee strategy, operations, and risk management for Debit payment channels, ensuring governance and operational excellence across the Debit Horizontal function.
Role type
Principal Process Manager (Payments Operations)
Builds
Streamlined Debit payment processes, automated monitoring routines, and risk mitigation frameworks for Capital One's Retail Bank.
Domain
Banking / Payments Operations
Deliverable
product features
Required skills
Strategic management, process improvement, issue resolution, stakeholder influence, risk escalation, operational governance
Preferred skills
Six Sigma, Lean, BPM, PMP, stakeholder management, change management
Technologies
BPM tools, monitoring systems, automation platforms
Responsibilities
Govern Debit-related events and issues company-wide, drive continuous improvement in operational practices, identify opportunities to automate monitoring processes, manage internal and third-party relationships, escalate major risks to Senior Management, lead insights discussions with ecosystem partners
Seniority
Principal, hands-on IC with strategic oversight
