Senior Associate, Product Management - Recoveries Agent Experiences
Core
Lead product strategy and execution for Recoveries agent experiences, focusing on migrating legacy tools to modern infrastructure and optimizing agent workflows to improve customer debt management.
Role type
Senior Associate Product Manager (Recoveries Agent Experiences)
Builds
Next-generation agent-facing tools and workflows for collections and recoveries operations
Domain
Financial Services / Credit Recovery / Digital Banking
Deliverable
product features
Required skills
Product management, Legacy system retirement, Platform migration, Workflow modernization, Stakeholder management, Agile delivery, MVP definition, Hypothesis-driven assessment, Cross-functional collaboration
Preferred skills
General management mindset, Real-time intelligence integration, Personalization strategies
Technologies
Modern Core infrastructure, Agent-facing platforms, Agile environments
Responsibilities
Lead legacy platform decommissioning and transition to modern systems; Define strategic roadmap for Recoveries agent tools; Design intuitive agent workflows to reduce friction; Partner with Design, Ops, Tech, and Compliance to build destination state experiences; Integrate real-time intelligence into agent tools; Ensure compliance and regulatory standards in delivered experiences
Seniority
Senior, hands-on IC