General Manager - One World Observatory
Core
Senior on-site leader responsible for One World Observatory and Legends-managed tenant amenity facilities, with primary accountability for financial results, revenue growth, operational excellence, and guest experience.
Role type
Senior General Manager (Venue Management)
Builds
One World Observatory attraction and tenant amenity facilities
Domain
Tourism, hospitality, venue management
Required skills
P&L ownership, revenue growth strategy, stakeholder management, union relations, operational leadership, financial planning, guest experience management, team leadership
Preferred skills
Experience in high-volume consumer-facing businesses, strategic planning, cross-functional coordination
Technologies
None stated
Responsibilities
Own the full P&L and financial performance of One World Observatory and tenant facilities; Develop and execute strategies to grow attendance and revenue streams; Lead One World Observatory as a premier attraction ensuring safety and service standards; Serve as senior relationship lead for the Client, landlord, and union partners; Lead the overall strategy and performance of the business and tenant facilities; Lead, develop, and hold accountable the leadership teams for the facilities.
Seniority
Senior, hands-on IC