Assistant General Manager
Core
Coordinates day-to-day activities of various departments within a facility (arena, convention center, or stadium) to facilitate efficiency, maximize profits, and provide exceptional customer service.
Role type
Senior IC operations manager (facility)
Builds
Operational efficiency and customer service for large-scale entertainment or convention facilities
Domain
Hospitality + Event Management
Required skills
contract negotiation, budget management, personnel supervision, safety compliance, crisis management, event planning, stakeholder relations, facility operations, marketing/sales coordination, conflict resolution
Preferred skills
knowledge of entertainment/convention industry standards, ability to work under pressure, familiarity with union contracts, experience with capital budgeting
Technologies
MS Office (Word, Excel), standard office equipment
Responsibilities
Hire, supervise, and train assigned personnel; prepare operational and capital budget plans; negotiate contracts with suppliers and promoters; ensure compliance with safety codes and regulations; coordinate event production documents; manage department heads and review performance reports; maintain customer service standards; handle crowd control during crises.
Seniority
Senior, hands-on IC