AV Support Specialist
Core
Client-facing audiovisual and technical support for small- to large-scale in-person, hybrid, and virtual events.
Role type
AV Support Specialist (Level 1/2)
Builds
Event technology infrastructure, video streaming, audio mixing, and virtual platform support
Domain
Live events and corporate services
Deliverable
product features
Required skills
Audiovisual system configuration, video switching, audio mixing, video recording and editing, hardware troubleshooting, point-of-sale system support, computer/networking maintenance, wireless microphone and push-to-talk system support, multichannel audio mixer operation, broadcast camera operation, video switcher operation
Preferred skills
Active Directory administration, Oracle MICROS experience, Crestron certification, Biamp/Tesira certification
Technologies
Microsoft applications, Active Directory, Oracle MICROS, Crestron, Biamp/Tesira, wireless microphones, push-to-talk systems, multichannel audio mixers, broadcast cameras, video switchers
Responsibilities
Consult with clients to assess event requirements and determine appropriate audiovisual systems; Set up, test, operate, and break down audiovisual equipment safely; Monitor event technology and respond to technical issues; Diagnose and troubleshoot audiovisual software, firmware, hardware, and videoconferencing equipment; Replace defective equipment to minimize service disruptions; Record and edit event video content; Provide Level 1 and Level 2 support for point-of-sale systems; Collaborate with IT team members to resolve technical issues
Seniority
Mid-level, hands-on IC
