Operations Manager | One World Observatory
Core
Leading daily operations of assigned departments at a high-traffic observation deck and event venue to ensure guest experience, operational efficiency, and service standards.
Role type
Senior Operations Manager (Hospitality/Attractions)
Builds
Guest experiences, operational reports, staffing plans, and event services
Domain
Hospitality, Attractions, Tourism, Event Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Labor planning, payroll administration, operational reporting, point-of-sale systems, recruitment and onboarding, performance management, safety compliance, preventative maintenance
Preferred skills
Hospitality management, business administration, team development, analytical problem-solving, Microsoft Office Suite
Technologies
Microsoft Office Suite, point-of-sale systems, scheduling software, operational reporting tools
Responsibilities
Oversee daily operations of assigned departments and service areas; Develop and manage staffing plans, schedules, and labor resources; Maintain service, quality, and operational standards through inspections and audits; Investigate and resolve guest concerns; Support maintenance and protection of company assets and facilities; Assist with recruitment, onboarding, training, and coaching of team members; Prepare and review operational reports and analyze performance metrics.
Seniority
Senior, hands-on IC