Guest Services Manager
Core
Manage guest satisfaction and operational standards for a privately managed public assembly facility, ensuring high-quality service delivery during events.
Role type
Guest Services Manager
Builds
Guest experience and service programs for event attendees
Domain
Hospitality / Event Management
Deliverable
product features
Required skills
Guest satisfaction management, staff training and coaching, performance evaluation, problem-solving, multi-priority management, leadership, organization, adaptability
Preferred skills
College degree, creativity in problem-solving
Technologies
None stated
Responsibilities
Ensure service standards are met and respond to guest needs; train and model guest service standards for staff; evaluate staff performance and take corrective action; motivate staff through goal setting and feedback; assist with hiring, interviewing, and development of team members; analyze quality issues and implement improvements; attend department meetings for planning and communication.
Seniority
Mid-level, hands-on management